Cancellation and refunds

Last updated 16 August 2026

Membership renews automatically until cancelled. You can stop the next renewal without a cancellation fee.

Cancel a membership

Open the billing portal from your EdgeLab21 account and choose cancel. Cancellation normally takes effect at the end of the paid billing period and access continues until that date. To avoid renewal, complete cancellation before the renewal time shown in the portal. If the portal is unavailable, submit the contact form before renewal.

Refund eligibility

Subscription charges are normally non-refundable after immediate digital access begins, and unused time is not prorated. We will review duplicate charges, billing errors, a paid service that was materially unavailable, and refund rights required by the law that applies to you. Nothing in this policy limits mandatory consumer rights.

Cooling-off rights

At checkout, you may request immediate service during any statutory cancellation period. Depending on applicable law and how much service has been supplied, a lawful deduction may apply or the right may end after full performance with your prior consent. Contact us promptly if you wish to exercise a statutory right.

How to request review

Use the contact form with your account email, payment date, amount and reason. Do not send full card details. We aim to acknowledge requests within five business days. Approved refunds are returned through Stripe to the original payment method; bank processing time is outside our control.

Disputes

Please contact us before filing a card dispute so we can investigate quickly. This does not prevent you from using rights available through your card issuer or law.